Q: How do I know if an item is in stock?
A: Hover over the product with the cursor and you will see the writing “In Stock”.
Q: Can I order by telephone?
A: No, only online.
Q: What forms of payment do you accept?
A: Initially only Paypal, but there will be other options at a later stage.
Q: How Do I know you have received my order?
A: You will receive an order confirmation email from us with all the details regarding your purchase.
Q: Are your prices negotiable? / Could I please ask for a discount on an item?
A: No, sorry. That is not possible, all prices are final as our margins are often not as large as you may think and our suppliers are aware of the value of the records they are giving to us. Also, we like to pay our suppliers well, even if that means slimmer profits for us. We are not here to exploit people in Africa or elsewhere in the world and it is a lot of work finding these records, scanning the covers, stitching the scanned photos together, record clips, write the descriptions, etc.
Q: How long do you take to despatch an order?
A: Typically, we will go to the post office twice a week, on Tue and Fri.
Q: I am having a problem using the website. What should I do?
A: Please empty your browser cache (google how this works for your browser and operating system) and try again. If it still does not work, please contact us to let us know there is a problem.
Q: Do you guarantee delivery before a certain date?
A: No, we cannot do that. Delivery is undertaken by third parties. That is out of our hands. You receive a tracking number and from there only the courier can help you locate the package.
Q: Do you sell new releases?
A: We do not plan to, but it may happen from time to time. Those will be clearly marked as new releases / reissues.
Q: I am ordering from outside the EU. Will my VAT be removed from the invoice?
A: No, unfortunately we cannot offer this service.
Q: I am ordering from a company within the EU? Can you remove the VAT from my order?
A: No, sorry, we cannot do that.
Q: Do you have a physical shop I can visit to browse your stock or pick up an order?
A: No, we do not. We are an online shop only and pick-up in person is not possible at the moment.
Q: Can I add items to orders I have already placed?
A: Generally, this is not possible. If an email asking us to do this reaches us before your order is despatched, we might be able to help, but no guarantee.
Q: What if my order is lost in transit or damaged?
A: All records will be sent with a tracking number. Higher value items will require insured shipping to avoid this happening. When you receive a package from us that looks damaged as though it had been dropped or otherwise experienced any kind of shock or maltreatment, you must open it in the presence of the post man as a witness that the damage occurred in transit and was not caused by you yourself.
Q: If I order from outside of the EU, will I have to pay customs charges?
A: That really depends on your local customs authorities, but usually, customs duties may apply if your delivery gets held at your local customs office.
Q: Can I return my product?
A: No, we provide photos and sound clips for all records we sell (except for some from the curated section) and grade cautiously to avoid disappointment. Due to the rare nature of the records, all sales are final and no returns can be accepted.